SHIPPING POLICY

At Eco Chayan, we are committed to ensuring that your orders are processed, packed, and delivered safely and efficiently. This Shipping Policy explains the terms and conditions applicable to the shipment and delivery of products purchased through our website.

1. Order Processing

Orders are generally processed after successful confirmation of payment.

We aim to process and dispatch orders within 2–5 business days, unless otherwise specified on the product page or communicated at the time of purchase.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Shipping & Delivery

Once your order has been dispatched, it will be handed over to our designated delivery or logistics partner.

The estimated delivery time may vary depending on:

• Delivery location

• Product availability

• Shipping method

• Courier service

• Weather conditions

• Public holidays

• Unforeseen logistical circumstances

The estimated delivery time will be communicated or displayed during the ordering process wherever applicable.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at the time of checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, product weight, or other applicable factors.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or your registered account, where applicable.

You can use the tracking information provided by the courier or logistics partner to check the status of your shipment.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information while placing an order.

Please ensure that the following details are correct:

• Full name

• Complete delivery address

• City and state

• PIN code

• Valid phone number

• Email address, where required

Eco Chayan will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.

6. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our control, including:

• Severe weather conditions

• Natural disasters

• Transportation disruptions

• Courier or logistics issues

• Government restrictions

• Public holidays

• High-volume periods

• Other unforeseen circumstances

In such cases, we appreciate your patience and understanding.

7. Damaged or Open Package

If you receive a package that appears damaged, tampered with, or opened, please check the contents carefully before accepting the delivery, where possible.

We recommend taking photographs or recording an unboxing video when opening the package, particularly for valuable or fragile products.

If the product is damaged or an incorrect item has been delivered, please contact Eco Chayan as soon as possible in accordance with our Product Claim Policy.

8. Missing or Incorrect Products

If any product is missing from your order or you receive an incorrect product, please contact us with your order number and relevant photographs/details.

After verification, Eco Chayan will review the matter and provide an appropriate resolution in accordance with our applicable policies.

9. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the recipient refuses the shipment, additional delivery attempts or charges may apply depending on the circumstances and courier policy.

10. International Shipping

Unless specifically stated on the website, Eco Chayan currently ships orders only to serviceable locations within India.

International shipping, if offered in the future, may be subject to additional shipping charges, customs duties, taxes, and other applicable requirements.

11. Contact Us

If you have any questions regarding your order, shipment, or delivery, please contact Eco Chayan through the contact details available on our website.

Website: https://www.eco-chayan.com/

We appreciate your trust in Eco Chayan and are committed to providing you with a smooth and reliable shopping experience.