REFUND AND RETURNS POLICY

Effective Date: [Insert Date]

At Eco Chayan, we want you to have a satisfactory shopping experience. If you receive a damaged, defective, incorrect, or eligible product, you may request a return, replacement, or refund in accordance with the terms of this Refund and Returns Policy.

Please read this policy carefully before placing an order.

1. Eligibility for Returns

A return request may be accepted in the following circumstances:

• The product received is damaged or defective.

• The wrong product has been delivered.

• The product received is significantly different from the product ordered.

• An item is missing from the order.

• The product has a quality issue that was not disclosed on the product page.

All return requests are subject to verification and approval by Eco Chayan.

2. Return Period

Customers should contact us as soon as possible after receiving their order.

For damaged, defective, incorrect, or missing products, we recommend raising a return or claim request within 48 hours of delivery.

Requests received after the applicable period may not be accepted unless otherwise approved by Eco Chayan.

3. How to Request a Return

To request a return, please contact Eco Chayan using the contact details available on our website.

Please provide the following information:

• Order number

• Customer name

• Registered mobile number or email address

• Product name

• Reason for the return

• Clear photographs of the product

• Photographs of the packaging and shipping label

• Unboxing video, if available

Our team may request additional information if required to verify the issue.

4. Product Condition for Returns

For an eligible return, the product should generally be returned in the condition in which it was received.

Where applicable:

• The product should not have been unnecessarily used or altered.

• Original packaging, labels, accessories, manuals, and other included items should be retained.

• The product should be securely packed to prevent damage during return shipping.

Products returned without the required accessories, packaging, or components may be subject to review before a refund or replacement is approved.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within the applicable return/claim period.

Eco Chayan may request photographs, videos, or other evidence to assess the issue.

Depending on the circumstances and product availability, we may offer:

• Replacement of the product;

• Repair, where applicable;

• Refund; or

• Another appropriate resolution.

6. Wrong Product or Missing Item

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible with your order details and supporting photographs.

After verification, Eco Chayan will take appropriate steps to resolve the issue.

7. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, personalization, usage, or other applicable restrictions.

Non-returnable products, if any, will be identified on the relevant product page or communicated to the customer before purchase.

This may include products that:

• Have been used, altered, or damaged after delivery;

• Are personalized or made specifically according to customer requirements;

• Cannot reasonably be resold due to hygiene or safety considerations;

• Are specifically identified as non-returnable on the website.

8. Change of Mind / Unwanted Products

Returns based solely on a change of mind, personal preference, incorrect selection, or ordering the wrong product may not be accepted unless the product’s specific return terms expressly allow such returns.

Customers are advised to carefully review the product description, specifications, size, quantity, and other relevant information before placing an order.

9. Return Shipping

Where a return is approved because the product was damaged, defective, incorrect, or otherwise eligible under this policy, Eco Chayan may arrange or provide instructions for the return shipment.

For other approved returns, any applicable return shipping charges may be communicated to the customer before the return is processed.

10. Inspection and Approval

All returned products may be inspected after receipt.

A return, replacement, or refund will be approved only after verification that the product and the reported issue meet the requirements of this policy.

If the returned product does not meet the applicable conditions, Eco Chayan may reject the return and may return the product to the customer.

11. Refunds

If a refund is approved, the applicable refund amount will be processed through the original payment method or another appropriate method permitted by Eco Chayan and applicable laws.

The refund may include the eligible product amount and, where applicable, eligible shipping charges.

Refunds do not necessarily include charges that are non-refundable or unrelated to the product issue.

12. Refund Processing Time

Once a refund has been approved, Eco Chayan will initiate the refund within a reasonable period.

The time required for the refunded amount to appear in your bank account, card, or other payment account may depend on the payment gateway, bank, card issuer, or financial institution.

13. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be processed where the order has not already been dispatched or otherwise processed.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

14. Failed or Undelivered Orders

If an order cannot be delivered because of an incorrect or incomplete address, recipient unavailability, refusal to accept delivery, or repeated failed delivery attempts, the order may be returned to Eco Chayan.

Any refund or re-shipping in such circumstances will be handled on a case-by-case basis and may be subject to applicable shipping or handling charges.

15. Exchange / Replacement

Where a replacement is approved, Eco Chayan will attempt to provide the same product, subject to availability.

If the same product is unavailable, Eco Chayan may offer a refund or another suitable resolution.

16. Promotional and Discounted Products

Products purchased as part of special offers, promotional campaigns, clearance sales, or discounted deals may be subject to specific return or refund conditions.

Any special conditions will be communicated on the relevant product page or promotional offer.

17. Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact Eco Chayan through the contact details available on our website.

Eco Chayan
Website: https://www.eco-chayan.com/

We appreciate your trust in Eco Chayan and will make reasonable efforts to resolve eligible return