PRIVACY POLICY

Effective Date: [Insert Date]

At Eco Chayan, we respect your privacy and are committed to protecting the personal information you provide when using our website, https://www.eco-chayan.com/.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you use our website, place an order, create an account, or contact us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

When you place an order, create an account, contact us, or use certain services, we may collect information such as:

• Full name

• Billing and shipping address

• Mobile/telephone number

• Email address

• Account login information

• Order and transaction details

• Information you provide when contacting customer support

Payment Information

Payments may be processed through third-party payment gateways. We may receive limited payment-related information necessary to confirm and process your transaction.

We do not intentionally store complete payment card information, such as full card numbers or CVV details, on our own systems unless required and permitted under applicable laws and regulations.

Technical Information

When you visit our website, certain technical information may automatically be collected, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of visits

• Referring website or source

• Website usage and interaction information

2. How We Use Your Information

We may use the information collected for purposes including:

• Processing and fulfilling your orders

• Delivering products to you

• Processing payments

• Providing customer support

• Communicating with you about your orders

• Sending order confirmations and shipping updates

• Managing your account

• Improving our website, products, and services

• Understanding customer preferences and website usage

• Preventing fraud, misuse, or unauthorized activities

• Maintaining website security

• Complying with applicable legal and regulatory requirements

Where permitted by applicable law, we may also use your contact information to send promotional or marketing communications. You may opt out of such communications where applicable.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and provide website functionality.

Cookies may help us:

• Remember your preferences

• Keep products in your shopping cart

• Understand how visitors use our website

• Improve website performance

• Provide relevant content or services

• Maintain website security

You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect the functionality of some parts of the website.

4. Sharing of Information

We may share your information with trusted third parties when necessary to provide our products and services.

These may include:

• Payment gateway and payment processing providers

• Shipping and courier partners

• Website hosting and technology service providers

• IT and technical support providers

• Customer support service providers

• Marketing or analytics service providers, where applicable

• Government authorities or legal bodies where required by law

We do not intend to sell or rent your personal information to third parties for their independent marketing purposes.

5. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, social media services, or other technology platforms.

These third parties may process information in accordance with their own privacy policies and terms. We recommend reviewing the privacy policies of such third-party services when using their services.

6. Payment Security

Payments made through the website may be processed by authorized third-party payment service providers.

Payment information may be transmitted directly to the applicable payment gateway using secure connections. Eco Chayan does not intentionally retain complete card details or other sensitive payment credentials on its own systems unless required and legally permitted.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including order processing, customer service, accounting, legal, regulatory, security, and dispute-resolution requirements.

The retention period may vary depending on the type of information and applicable legal requirements.

9. Your Choices and Rights

Depending on applicable laws and regulations, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Withdraw consent where processing is based on consent.

• Opt out of certain promotional communications.

• Raise a concern regarding the handling of your personal information.

To exercise an applicable right, please contact us using the contact details provided below.

10. Marketing Communications

If you have provided your contact details and consented to receive promotional communications, Eco Chayan may send you information about products, offers, promotions, or other updates.

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us directly.

Transactional communications, such as order confirmations, payment updates, shipping notifications, and important service-related messages, may continue where necessary.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent or authorization where required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Links to Other Websites

Our website may contain links to third-party websites or services.

Eco Chayan is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable laws and regulations.

Any updated version will be posted on this page with the revised effective date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the details available on our website.

Eco Chayan
Website: https://www.eco-chayan.com/

We are committed to handling your personal information responsibly and providing you with a safe and trustworthy online shopping experience.