PRODUCT CLAIM POLICY

At Eco Chayan, we are committed to providing our customers with quality products and a satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise does not meet your order specifications, you may submit a product claim in accordance with the terms below.

1. Eligibility for Product Claims

A product claim may be raised in the following situations:

• The product received is damaged or defective.

• The wrong product has been delivered.

• The product received is different from the product ordered.

• The product is missing from the package.

• The product has been damaged during transportation.

• The product has a significant quality issue that was not mentioned on the product page.

Claims may be subject to verification and approval by Eco Chayan.

2. Time Limit for Raising a Claim

Customers should report any product issue as soon as possible after delivery.

We recommend submitting a claim within 48 hours of receiving the order for damaged, incorrect, or missing products. Claims submitted after this period may be considered at the discretion of Eco Chayan.

3. How to Raise a Product Claim

To raise a claim, please contact Eco Chayan through the official contact details available on our website.

Please provide:

• Order number

• Customer name and contact details

• Product name

• Description of the issue

• Clear photographs of the product and packaging

• Unboxing video, if available

• Any other information requested by our support team

Providing photographs or an unboxing video can help us investigate and process your claim more quickly.

4. Product Condition

For eligible claims, the product should generally be kept in the condition in which it was received.

Where applicable:

• Do not use or alter the product after discovering the issue.

• Keep the original packaging and labels.

• Do not dispose of the product or packaging until the claim has been resolved.

5. Verification and Inspection

Once a claim is received, Eco Chayan may review the information and supporting photographs/videos provided by the customer.

In certain cases, we may request additional information or arrange for the product to be returned for inspection.

A claim will be approved or rejected based on the nature of the issue, available evidence, product condition, and applicable company policies.

6. Resolution of Approved Claims

Depending on the circumstances, an approved claim may be resolved through:

• Replacement of the product;

• Refund of the eligible product amount;

• Store credit; or

• Another appropriate resolution agreed upon by Eco Chayan.

The final resolution may depend on product availability and the nature of the claim.

7. Claims Not Covered

Product claims may not be accepted for issues arising from:

• Normal wear and tear;

• Damage caused by improper use, handling, storage, or maintenance;

• Damage caused after delivery;

• Changes or modifications made by the customer;

• Minor variations in colour, texture, appearance, or packaging that do not affect the product’s quality or functionality;

• Incorrect information provided by the customer while placing the order;

• Claims raised after the applicable claim period, unless otherwise approved by Eco Chayan.

8. Incorrect or Incomplete Delivery

If you receive an incorrect product or your order is missing an item, please contact us promptly with your order details and supporting photographs.

After verification, Eco Chayan will take appropriate steps to resolve the issue.

9. Refunds

Where a refund is approved, the refund will generally be processed through the original payment method or another method permitted by Eco Chayan and applicable payment regulations.

The time taken for the refund to appear in your account may depend on the payment gateway, bank, or financial institution.

10. Contact Us

If you have any questions regarding a product claim, please contact Eco Chayan through the contact details available on our website.

Website: https://www.eco-chayan.com/

Eco Chayan reserves the right to review, modify, or update this Product Claim Policy from time to time to reflect changes in our products, services, or applicable requirements.